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C.H.E.S.S.
C.H.E.S.S.
What's the next smart move to make for your washroom?
C.H.E.S.S. is a newly developed program to provide Facility Managers with an exceptional customer experience by developing longer-term washroom solutions. With theKimberly-Clark Professional* C.H.E.S.S. Program
, not only can you quickly assess the state of your washrooms and how they stack up against optimal standards, you can also quickly identify specific areas for improvement when it comes to Cleanliness, Hygiene, Efficiency, Sustainability and Satisfaction.Book a FREE C.H.E.S.S. Assessment with a Kimberly-Clark Professional* representative and get effective, comprehensive solutions to help enhance your washrooms in the long run, freeing up your time and budget for other important matters.
CLEANLINESSOne of the first few things people notice when they step into a washroom is cleanliness ā in terms of both sight and smell. Find out how your bathroom stacks up based on odours, blockages, and overall appearance.
HYGIENELearn more about hand hygiene, preventing cross-contamination and providing your customers with amenities that give them a pleasant washroom experience in the C.H.E.S.S. hygiene segment.
EFFICIENCYHow efficient is your washroom operation? We can help you achieve the balance between operational efficiency and customer satisfaction. Discover how to save time and be financially efficient.
SUSTAINABILITYDo your part for the environment! Get tips on reducing wastage and how our products help save resources both for you and the environment.
SATISFACTIONJust what exactly do your customers think of the bathrooms in your building? Find out how a pristine washroom can get you greater customer satisfaction and potentially increase revenue opportunities.
CLEANLINESSOne of the first few things people notice when they step into a washroom is cleanliness ā in terms of both sight and smell. Find out how your bathroom stacks up based on odours, blockages, and overall appearance.
SATISFACTIONJust what exactly do your customers think of the bathrooms in your building? Find out how a pristine washroom can get you greater customer satisfaction and potentially increase revenue opportunities.HYGIENELearn more about hand hygiene, preventing cross-contamination and providing your customers with amenities that give them a pleasant washroom experience in the C.H.E.S.S. hygiene segment.SUSTAINABILITYDo your part for the environment! Get tips on reducing wastage and how our products help save resources both for you and the environment.EFFICIENCYHow efficient is your washroom operation? We can help you achieve the balance between operational efficiency and customer satisfaction. Discover how to save time and be financially efficient.IT'S YOUR MOVE
Have you taken your C.H.E.S.S. Test ? -
Cleanliness
Make Clean Washroom Your Winning Strategy
Letās be honest, first impressions count. In fact they count a lot. Your employeeās impression of your washroomās cleanliness is affected by anything from odour, to toilet blockages, and the level of cleanliness is a direct reflection on the facilityās management.What defines a clean washroom? As a facility manager, you should be confident that your washrooms are sanitary, organized, smelling and looking good at all times.The typical office worker visits the washroom three to four times per day. For an average size facility, that equals more than 1.1 million annual opportunities to either impress customers or open the door for complaints1. Since employee complaints that stem from the washroom rank among the top 3 in a large office building2 , it pays to know why such a small area can be so troublesome.Case Study
Achieve Long-term Success
Eliminating Washroom OdoursNeed to know how we can help you achieve good results?
Book a ConsultationĀ with us
From The Article
Cleanliness: Better customer satisfaction starts in the washroom
Hygiene: Paper towels make for happier, healthier customers
Efficiency: Move your building to a winning postion with a more efficient clean -
Hygiene
Creating a healthier, more hygenic washroom
Hygiene is an issue most likely to impact employee satisfaction and complaints. We know that this is a topic that not only impacts overall efficiencies, costs and labour but also has a profound effect on overall experience in the building. It literally touches every issue that is important to managers, cleaners and occupants alike.Here are some questions that Facility Managers should be asking - āAre there personal hygiene products available in the washroom?ā āAre floors and/or sinks messy?ā āIs there signage in and around the washroom related to hygiene?āKimberly-Clark Professional* is in a unique position to provide health and wellness solutions, benchmarking tools and behaviour change programs that help office workers to feel clean, refreshed and rejuvenated which improves personal self-esteem and contributes to creating exceptional workplaces. Read more >>Case Study
Achieve Long-term Success
Eliminating Washroom OdoursNeed to know how we can help you achieve good results?
Book a ConsultationĀ with us
From The Article
Hygiene: Paper towels make for happier, healthier customers
Efficiency: Move your building to a winning postion with a more efficient clean
Sustainability:Ā 4 Smart Moves to a More Sustainable Washroom -
Efficiency
Drive continuous improvement in operational efficiency in office washroom
There are several ways to drive efficiency and you push the envelope daily on each one, striving to improve. These are just a few:ā¢ Optimising cleaning staff operational time
ā¢ Improve employee productivity
ā¢ Reduce cleaning labour time per job
ā¢ Reduce waste (product & labour)Many forms of waste are obvious, but others are not so easy to see without looking in unexpected places for them. Using LEAN principles, our consultants at Kimberly-Clark Professional* can uncover and identify problems and offer solutions for ācontinuous improvementā. Our team has been trained to identify opportunities to maximise efficiencies, helping create healthier, safer and more productive work environments. Read more >>Case Study
Identify and Eliminate Causes of Labour
Waste in Your WashroomNeed to know how we can help you achieve good results?
Book a Consultation Ā with usFrom The Article
Efficiency: Move your building to a winning postion with a more efficient clean
Sustainability:Ā 4 Smart Moves to a More Sustainable Washroom
Satisfaction: Better washrooms make for satisfied customers -
Sustainability
Sustainability in Office Washroom
Building and Facility Managers of large buildings will very likely have sustainability as a top priority and many may be considering pursuing a green building certification. In fact, there is a lot to consider as a Facility Manager when developing your buildingās sustainable strategy.At Kimberly-Clark Professional*, we understand that Sustainability in and out of the washroom will always be one of the key factor which choosing consumables. While stricter government regulation may ultimately make green buildings the de-facto standard for new and renovated buildings in the future, demand is the primary reason why green buildings are becoming mainstream in todayās Class A commercial real-estate market.Our commitment to making your business more sustainable starts with the products we make. Thatās why we continually work to reduce the environmental impacts of our products at all stages of the lifecycle ā from raw materials through ultimate disposal. Through the newly launched C.H.E.S.S. Program by Kimberly-Clark Professional*, not only do we hope to drive an even stronger emphasis on the importance of running sustainable, greener washrooms, we also aim to show you opportunities that can help you achieve your own sustainability goals. Read more >>Sustainability in the Washroom
Raise Your Building Standards by
Achieving Sustainability GoalsNeed to know how we can help you achieve good results?
Book a ConsultationĀ with us
From The Article
Sustainability: Ā 4 Smart Moves to a More Sustainable Washroom
Satisfaction: Better washrooms make for satisfied customers
C.H.E.S.S.: Get your building to a winning position with your washroom -
Satisfaction
Office customers satisfaction
To a customer (and to all of us really), the washroom is often more than a place to take care of physical necessities. It can represent a brief getaway - somewhere we can relax, refresh and clear our thoughts. We need to know that we're heading to a clean, hygienic, comfortable and even inviting place to take that much-needed break.By applying principles of psychology and anthropology to the washroom, we've learned how important it is to give visitors a sense of control. They need to feel that everything is in place, as it should be ā that everything is okay.Just what exactly do your customers think of the washrooms in your building? Find out how a pristine washroom can get you greater client satisfaction and potentially increase revenue opportunities. Read more >>Need to know how we can help you achieve good results?
Book a Consultation Ā with us
From The Article
Satisfaction:Better washrooms make for satisfied customers
C.H.E.S.S.: Get your building to a winning position with your washroom
Cleanliness: Better customer satisfaction starts in the washroom -
Articles
C.H.E.S.S. ARTICLES
C.H.E.S.S. Program by Kimberly-Clark Professional*
Get your building to a winning position with your washroomBeing a Facility Manager is a tough and sometimes thankless job. There are so many tasks to juggle on a daily basis, and emergencies that need your urgent attention often come up out of the blue. Itās your job to ensure that your building runs like a well-oiled machine, no matter what. One of the best indications that youāre doing a good job is when your customer doesnāt have any complaints...CLEANLINESS
Better customer satisfaction starts in the washroomBelieve it or not, your washrooms can make or break the relationship with your customers. And, because customers are your top priority, that makes washrooms one of the most important aspects of your building. Unfortunately washrooms are among the top three generators of customer complaints. In fact, one U.S. building customer states, āI tend to judge the office building by how well kept the bathrooms are during the course of a day...HYGIENE
Paper towels make for happier, healthier customersAs a Facility Manager, customers are your best assets so it only makes sense to take good care of them. One way to ensure customer satisfaction is to provide smarter, more sustainable office hand hygiene. While air dryers can eventually get your hands dry, they may not be the most hygienic. Find out how using a paper towel is a hygienic, sustainable and cost-effective way to practice safe hand drying, leading to happier customers...
Hygiene in the washroom: The Usual Suspects
Use these tips to uncover regularly occurring washroom problems.The level of hygiene in your office washrooms is indicative of the level of professionalism of your building. Washroom hygiene has a massive impact on the way customers view your overall building management abilities. In order to make the best impression on customers, as well as facilitate a culture thatās in the best interest of employees, your standard of washroom hygiene needs to be exceptional...EFFICIENCY
Move your building to a winning position with a more efficient cleanThe life of a Facility Manager is anything but relaxing. In the midst of managing everything from HVAC issues to customer requests, washroom complaints can become a daily pain. "I have trouble keeping my team motivated because they suffer from depression," admits the Facility Manager of a Brazilian banking organization. "Everybody brings problems to us, not solutions...
Are you washing good dollars down the drain?Savvy Facility Managers know that productivity costs are 112 times higher than energy costs. Unfortunately, too much emphasis is put on reducing product costs when it is actually labour costs that drive the bulk of the expense. In fact, 90% of facility management costs are tied to labour rather than products...SUSTAINABILITY
4 Smart Moves to a More Sustainable WashroomBuilding and Facility Managers of large buildings will very likely have sustainability as a top priority and many may be considering green building certification. In fact, there is a lot to consider as a Facility Manager when developing your buildingās sustainable strategies. At Kimberly-Clark Professional*, we understand that Sustainability in and out of the washroom will always be one of the key ways to attract and retain the best customers...SATISFACTION
Better washrooms make for satisfied customersFacility Managers have one main focus: satisfied customers. Inadequate washroom conditions are one of the top 3 customer complaints; so keeping them clean and well stocked is key to keeping your buildingās occupancy rate on the rise. In fact, some leading Facility Managers use their washrooms as a competitive edge that enhances the image of their building, helps retain current customers and attracts new ones.... -
Book a Consultation
BOOK A CONSULTATION
Get effective, comprehensive solutions that will help move your washrooms to a winning position. Our team of experts have been trained to identify opportunities that maximise efficiencies, helping create healthier, safer and cleaner washrooms.What can you expect from a site visit?
Our representatives will access your building washrooms for approximately two hours, depending on the size. There will be a brief meeting to discuss your goals, challenges, priorities, etc. These insights will dictate focused priorities for the site assessment.The site-visit will encompass washrooms, storage areas, break rooms, and recycle area, prioritising the areas mentioned by the Facility Manager as most important.Upon completion of the site visit, our representative will develop a solution, prepare the report for the Facility Manager to review, highlighting some of our best practices and pointing out improvement opportunities.Start the journey to better washrooms today by booking a consultation with one of our Kimberly-Clark Professional* representatives. -
Washroom Product Bundle
C.H.E.S.S Washroom Product Bundle
HAND TOWEL - Multi-Fold Towels 
Designed to reduce waste and provide superior hand drying. This is possible due to Kimberly-Clark Professional*ās patented AIRFLEXĀ® technology. This technology allows for water absorption up to 7 times faster than conventional paper towels, it is also 3 times stronger when wet, so the towel dispenses easily and does not break up easily in the userās hand.
These multifold towels are dispensed one at a time so they are only touched by the user for ensured hygiene in any office washroom. Fits into any multi-fold towel dispenser.
28610 SCOTT Ā® Multi-Fold Towels 24cm x 23.1cm and 28620 SCOTTĀ® Multi-Fold Hand Towels 24cm x 19.6cm
HAND TOWEL - Hard Roll Towel 
The SCOTTĀ® Roll Hand Towel is a true breakthrough in touchless hard roll technology, proving that good things do come in small, high performance packages. This is a highly absorbent roll towel that provides reliable quality that lasts.
Made with Kimberly-Clark Professional*'s patented AIRFLEXĀ® technology, these towels are highly absorbent, which also helps to reduce the amount of waste in washrooms. AIRFLEXĀ® Paper Towels also deliver greater performance, meaning more satisfied users and less complaints. High capacity rolls means less maintenance time required, and fewer run-outs.
Hand soap 
Provide your customers with the highest satisfaction with SCOTTĀ® Foam Skin Cleanser.
This gentle foam cleanser kills harmful germs for a thorough clean while at the same time leaving skin soft and moisturised.Ā High capacity for less refilling means reducing your washroom's maintenance time. Each refill is hygienically sealed prior to use, preventing any chance of contamination. As this is a pre-lathered soap, it also helps to reduce water wastage.
Folded bathroom tissue 
Reduce waste and cost with SCOTTĀ® Hygienic Bathroom Tissue, single sheet dispensing system. These pre-cut bathroom tissues enable one-at-a-time dispensing - ensuring users only use what is required, thereby eliminating waste.
This bathroom tissue design protects unused tissue from dirt, dust and contamination as only the sheets used are touched. Also assure tenants that the spread of bacteria or germs in the washroom is prevented.
01268 SCOTTĀ® Hygienic Bathroom Tissue / 125 Sheets / 100 Packs
Bathroom tissue rolls 
For a more satisfying washroom experience, give your customers this bulkier, more comfortable option of tissue. Choose quality and value with KLEENEXĀ® Bathroom Tissues, balancing strength, absorbency and economy.
Provide tenants with a comfortable experience while at the same time reducing the amount of maintanence time as these high capacity rolls do not need to be changed as often.
Facial Tissues 
KLEENEXĀ® Facial Tissue delivers premium quality and softness, providing the comforts of home away from home.
Ensure the highest standards of hygiene by assuring users that each sheet of tissue is only touched by the user, preventing any spread of germs or bacteria.
Air Care 
Win over customers with an odour-free, clean washroom environment.
Air Neutrilizer is a system that delivers clean fresh frangrance using advanced technology, effectively and discreetly. Each refill contains 3000 sprays that can last up to 90 days thereby requiring little maintanence from washroom staff.
6892 KIMCARE* MICROMIST* Air Neutraliser Forest Dew / 25 ml / 12 Bottles
Toilet Seat Solutions
SCOTTĀ® Personal Seats are flushable and offer sanitary protection, help reduce litter and clogging.
Dispenser Range 
Our coordinated range of washroom dispenser products promote hygiene, improve comfort and care, and help control costs for you. Guaranteed easy loading, these dispensers also offers a smart, hygienic and cost effective solution when you need it most.
Rolled Towel Dispensers
These dispensers are perfect for dispensing rolled hand towels, without the need to touch the dispenser, in a high capacity format, perfect for high-traffic areas or when space is limited.Fold Hand Towel Dispensers
These dispensers are ideal for dispensing āInter-foldā towels. Our unique patented overfill prevention device makes refilling easy and prevents jamming and wastage.Bathroom Tissue Dispensers
These dispensers are ideal for dispensing single sheets and can be conveniently mounted in washrooms.Air Freshener Dispensers
Eliminate the unavoidable odours and freshen the room with the light clean fragances. Advanced LCD display and audible alarm provides you with advance notice of when battery and refill change is required, reducing wastage time and waste.Toilet Seat Dispensers
These are ideal for dispensing single-use toilet seat covers, one at a time, in busy washrooms in work areas and public venues; reducing the risk of contamination and the spread of germs.69590 AQUARIUS* Hard Roll Towel Dispenser , 70220 AQUARIUS* Multifold Towel Dispenser , 70230 AQUARIUS Multifold Double Dispenser , 69480 AQUARIUS* Foam Soap Dispenser , 69460 AQUARIUS* Toilet Tissue Dispenser, 9600 KIMBERLY-CLARK PROFESSIONAL* WINDOWS* MICROMIST* Dispenser and 69570 AQUARIUS* Personal Seat Cover Dispenser
Make Clean Washroom Your Winning Strategy
Case Study
Eliminating Washroom Odours
Book a ConsultationĀ with us
Creating a healthier, more hygenic washroom
Case Study
Eliminating Washroom Odours
Book a ConsultationĀ with us
Drive continuous improvement in operational efficiency in office washroom
ā¢ Improve employee productivity
ā¢ Reduce cleaning labour time per job
ā¢ Reduce waste (product & labour)
Case Study
Waste in Your Washroom
Book a Consultation Ā with us
Sustainability in Office Washroom
Sustainability in the Washroom
Achieving Sustainability Goals
Book a ConsultationĀ with us
Office customers satisfaction
Book a Consultation Ā with us
C.H.E.S.S. ARTICLES
C.H.E.S.S. Program by Kimberly-Clark Professional*
Use these tips to uncover regularly occurring washroom problems.
BOOK A CONSULTATION
What can you expect from a site visit?
C.H.E.S.S Washroom Product Bundle
Designed to reduce waste and provide superior hand drying. This is possible due to Kimberly-Clark Professional*ās patented AIRFLEXĀ® technology. This technology allows for water absorption up to 7 times faster than conventional paper towels, it is also 3 times stronger when wet, so the towel dispenses easily and does not break up easily in the userās hand.
These multifold towels are dispensed one at a time so they are only touched by the user for ensured hygiene in any office washroom. Fits into any multi-fold towel dispenser.
28610 SCOTT Ā® Multi-Fold Towels 24cm x 23.1cm and 28620 SCOTTĀ® Multi-Fold Hand Towels 24cm x 19.6cm
The SCOTTĀ® Roll Hand Towel is a true breakthrough in touchless hard roll technology, proving that good things do come in small, high performance packages. This is a highly absorbent roll towel that provides reliable quality that lasts.
Made with Kimberly-Clark Professional*'s patented AIRFLEXĀ® technology, these towels are highly absorbent, which also helps to reduce the amount of waste in washrooms. AIRFLEXĀ® Paper Towels also deliver greater performance, meaning more satisfied users and less complaints. High capacity rolls means less maintenance time required, and fewer run-outs.
Provide your customers with the highest satisfaction with SCOTTĀ® Foam Skin Cleanser.
This gentle foam cleanser kills harmful germs for a thorough clean while at the same time leaving skin soft and moisturised.Ā High capacity for less refilling means reducing your washroom's maintenance time. Each refill is hygienically sealed prior to use, preventing any chance of contamination. As this is a pre-lathered soap, it also helps to reduce water wastage.
Reduce waste and cost with SCOTTĀ® Hygienic Bathroom Tissue, single sheet dispensing system. These pre-cut bathroom tissues enable one-at-a-time dispensing - ensuring users only use what is required, thereby eliminating waste.
This bathroom tissue design protects unused tissue from dirt, dust and contamination as only the sheets used are touched. Also assure tenants that the spread of bacteria or germs in the washroom is prevented.
01268 SCOTTĀ® Hygienic Bathroom Tissue / 125 Sheets / 100 Packs
For a more satisfying washroom experience, give your customers this bulkier, more comfortable option of tissue. Choose quality and value with KLEENEXĀ® Bathroom Tissues, balancing strength, absorbency and economy.
Provide tenants with a comfortable experience while at the same time reducing the amount of maintanence time as these high capacity rolls do not need to be changed as often.
KLEENEXĀ® Facial Tissue delivers premium quality and softness, providing the comforts of home away from home.
Ensure the highest standards of hygiene by assuring users that each sheet of tissue is only touched by the user, preventing any spread of germs or bacteria.
Win over customers with an odour-free, clean washroom environment.
Air Neutrilizer is a system that delivers clean fresh frangrance using advanced technology, effectively and discreetly. Each refill contains 3000 sprays that can last up to 90 days thereby requiring little maintanence from washroom staff.
6892 KIMCARE* MICROMIST* Air Neutraliser Forest Dew / 25 ml / 12 Bottles
SCOTTĀ® Personal Seats are flushable and offer sanitary protection, help reduce litter and clogging.
Our coordinated range of washroom dispenser products promote hygiene, improve comfort and care, and help control costs for you. Guaranteed easy loading, these dispensers also offers a smart, hygienic and cost effective solution when you need it most.
Rolled Towel Dispensers
These dispensers are perfect for dispensing rolled hand towels, without the need to touch the dispenser, in a high capacity format, perfect for high-traffic areas or when space is limited.
Fold Hand Towel Dispensers
These dispensers are ideal for dispensing āInter-foldā towels. Our unique patented overfill prevention device makes refilling easy and prevents jamming and wastage.
Bathroom Tissue Dispensers
These dispensers are ideal for dispensing single sheets and can be conveniently mounted in washrooms.
Air Freshener Dispensers
Eliminate the unavoidable odours and freshen the room with the light clean fragances. Advanced LCD display and audible alarm provides you with advance notice of when battery and refill change is required, reducing wastage time and waste.
Toilet Seat Dispensers
These are ideal for dispensing single-use toilet seat covers, one at a time, in busy washrooms in work areas and public venues; reducing the risk of contamination and the spread of germs.
69590 AQUARIUS* Hard Roll Towel Dispenser , 70220 AQUARIUS* Multifold Towel Dispenser , 70230 AQUARIUS Multifold Double Dispenser , 69480 AQUARIUS* Foam Soap Dispenser , 69460 AQUARIUS* Toilet Tissue Dispenser, 9600 KIMBERLY-CLARK PROFESSIONAL* WINDOWS* MICROMIST* Dispenser and 69570 AQUARIUS* Personal Seat Cover Dispenser
